Frequently Asked Questions

Find answers to common questions about using Clovy.io

How do I get started with Clovy.io?

Simply sign up for an account, create your first brand, and start chatting with our AI assistant in the dashboard. The AI will guide you through creating your first social media content.

What is the credit system?

Each AI generation costs 1 credit. You get 10 free credits to start. Upgrade to Pro (£9.99/month) for 20 monthly credits, unlimited brands, and 20% off credit packs. Buy additional credit packs anytime - credits expire after 1 year.

How do I change my subscription plan?

You can upgrade or downgrade your plan anytime through the Pricing page or Settings > Billing. Changes take effect at your next billing cycle.

What social media platforms are supported?

Clovy.io supports Instagram, Facebook, Twitter/X, LinkedIn, YouTube, and TikTok. We create content optimized for each platform's specific dimensions and best practices.

Can I use my own brand colors and fonts?

Yes! Create a brand profile in the Brands section where you can set your primary colors, secondary colors, accent colors, fonts, and upload your logo.

How do I cancel my subscription?

You can cancel your subscription anytime through Settings > Billing > Manage Subscription. You'll continue to have access until the end of your current billing period.

What happens to my content if I cancel?

Your generated content remains accessible even after canceling. However, you won't be able to create new content without an active subscription.

Do you offer refunds?

We offer a 14-day money-back guarantee for new subscriptions. Contact support at support@clovy.io if you're not satisfied with your purchase.

Is there a free trial?

New users get 3 free credits to try the platform. No credit card required for the trial.

How do I contact support?

You can contact support through the Support button in the sidebar, visit Settings > Support, or email us directly at support@clovy.io. We typically respond within 24 hours.

Still have questions?

Can't find what you're looking for? Our support team is here to help.